Terms & Conditions

Welcome to www.vaingloriousuk.com website, please read these conditions carefully before using this website. To make you aware, by accessing or using this site, you are agreeing to these Terms and Conditions, and, any reference to "we", "us", "our" or "ourselves" refers to Vainglorious. Either being a Customer or Visitor to this site, is referred to as “you” or “your”
We hope you have a wonderful experience on our website. We have spent many many hours to ensure that this is the best possible website we can give our customers. Sometimes, however, things can break or go askew, but our aim is try to sort them straight away, to minimise that taxing occurrence.
Products listed and described on this website are manufactured, owned and supplied to us by third party manufacturers, and are defined as Product or Products.

Privacy Policy
Please also study our Privacy Policy (see below), which forms a part of these Terms and Conditions and regulates your visit to the Site, so that you may understand our privacy procedure.

Eligibility
To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (i) be aged 18 or older; and (ii) be the holder of a valid debit/credit card.

Prices
The prices indicated for products available via the Site are all inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges (if applicable).

Product Information
We will do our best to ensure that all information, descriptions, photographs and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. Though we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site may not always reflect the product exactly at the moment you place an order.

Reselling of products
The products and services available on the Site, and any samples thereof we may provide to you are for personal use only. You may not sell or resell any of the products or services, or samples thereof; you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

On-line Orders
Ordering on-line is simple, by just following the instructions; you may review your order and confirm or correct it, prior to finally placing your order by pressing the relevant purchase button.
Your Order denotes an agreement to us to purchase a Product or Products. Once your order has been accepted, you pay the sum that is stated at the end of the checkout process, together with the delivery costs (if applicable). Once you have placed an order, you will receive an e-mail within 24 hours, acknowledging receipt of your order and confirming products required are available, or reason otherwise, together with the value of your order, which has been debited to your credit/debit card. Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the product or products ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure (see below). Failure by us to e-mail confirmation of your order within 24 hours in no way invalidates your order or our acceptance; there may be a system fault of which we will endeavour to overcome.
If, we are of the opinion, a customer acts against these Terms and Conditions (including our Privacy Policy), we do reserve the right to cancel or suspend their involvement in a sale. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to block certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer who we have cancelled or suspended without prior given consent; you accept and agree to this.

Cancellation Right
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the product or products, if you send us a notice of cancellation in writing and return the same product or products to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns Policy and Procedure (see below). Where the product or products are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to info@vaingloriousuk.com or in writing to:

Vainglorious
34 High Street
Halstead
Essex CO9 2AP

Your statutory rights are not affected.

Payment
You may pay by using credit/debit card. You confirm that the card of which is being used, is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or will not, for any reason, authorise payment to us, the order will not be processed and therefore not be liable for any delay or non-delivery.

Title to Goods
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the product or products will immediately revert to us if we refund any such payment to you.

Risk of Loss
Risk in the product or products will pass to you upon delivery to you.

Delivery
We will send the product or products using only the services of established delivery organisations, to the address you provided us at the time of you placing your order. We do not accept any liability for delayed delivery caused by any third party.

Acceptance of Product or Products
Upon receipt, you must inspect the product or products. You will be deemed to have accepted the product or products unless you notify us that you have cancelled the order and/or you return the product or products in accordance with the Returns Policy & Procedure (see below). If no such action is taken, we shall not be obliged to accept any rejection of the product or products at a later date.

Your statutory rights are not affected.

Intellectual Property
All content on the Website including, without limitation, text, graphics, logos, button icons, and images belong to us, and we are protected by United Kingdom & International copyright laws and Intellectual Property rights.

Limited License
We grant you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify the Website, or any portion of it, except with express written consent from us.
This licence does not include any resale or commercial use of this Website or its contents; any collection and use of any Product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of our Website as long as the link does not portray us, the Products or services in a false, misleading, derogatory, or otherwise offensive matter.

Third Party Links
We are not responsible for the content of any off-Site pages or any other Sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. You’re linking to or from any off-Site pages or other Sites are at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.

Representations and Warranties; Limitation of Liability
The site is presented "as is." We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-site links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party sites; (f) any inaccuracies, omissions or misleading, false or deceptive statement in the content; or (g) events beyond our reasonable control. Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred sterling as applicable or the value of the goods ordered whichever is greater. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by applicable law.

Indemnification
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from any action you take that impose an unreasonable burden or load on our infrastructure.

Complaints
If you have any complaints or wish to discuss any matter in respect of the goods please contact Customer Service on +44 (0)1787 476447 or email us at info@vaingloriousuk.com.

Disputes
Your use of this Website and any purchase by you of any product or products from Vainglorious shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.
We have taken great measures to ensure that your visit to Vainglorious website is an excellent one and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please contact us by email at info@ vaingloriousuk.com.

Returns Policy & Procedure

Vainglorious hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all products on the condition that you notify us in writing of the problem within 7 working days of the delivery of the product or products in question by writing to us at the email or postal address given on the contact page.
The product or products in question are to be returned to us within fourteen days of your receipt of product or products provided they are in their original, unopened and unused condition.
In the event that the exterior packaging is damaged in transit referral must be made either to Royal Mail ‘Claim Form’ or Parcel Force ‘Conditions of Carriage – UK Retail Services’
All returned products will be examined upon receipt, as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used products. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
Your payment for the product or products will be refunded by Vainglorious as soon as possible by the original payment method, no later than 30 working days after we have received the product or products. Please note that delivery charges are not refunded.
Where the product or products are delivered to a third party you may also exercise this right if you are able to return the same to us in their original, unopened and unused condition. Please see the Cancellation Right section in our Terms and Conditions.

Your statutory rights are not affected.

Privacy Policy

Vainglorious values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our Terms and Conditions of which this Privacy Policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in your Vainglorious account. You can access your account directly to amend any personal details, for example if you change your address. If you wish to place an order on our website you will also be required to provide credit or debit card details.
We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.